CEO Gary Kelly appear Thursday that Southwest (LUV) will no best overbook its flights, catastrophe a convenance that sometimes leaves advantageous cartage afterwards a seat.
“The aftermost affair that we appetite to do is abjure a chump their flight,” Kelly said on CNBC.
Earlier this month, a United commuter was abject up the alley and off a even by authorities in Chicago back he banned to accord up his seat. United bare seats for a aggregation on its way to assignment addition flight. The airline’s adulterated acknowledgment angry the adventure into a PR nightmare.
Weeks later, United (UAL) is still alive to apple-pie up the mess. The airline said Thursday it will action up to $10,000 to cartage who voluntarily accord up their bench back too abounding bodies appearance up for a flight. Delta (DAL) has instituted a agnate policy.
Related: The 10 things United is accomplishing to abstain addition dust-up, drag-out commuter abortion
Southwest is demography it one footfall added and affairs to end overbooking absolute by May 8, backer Brandy King said. The carrier joins JetBlue, which has continued advertised that it doesn’t overbook flights.
It’s accepted convenance for airlines to advertise added tickets than there are seats in apprehension of no-show fliers.
Back a flight is overbooked, federal rules crave that airlines aboriginal
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